Refund & Return Policy

Customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a return or refund under the following terms:

1. Eligibility for Return

   • Items must be unused, in their original packaging, and returned within 7 calendar days of receipt.

   • Refunds are not provided for used or damaged items.

2. Refund Process

   • Refunds are processed to the same payment method used during the purchase within 5–7 business days after receiving and inspecting the returned item.

3. Exceptions

   • Certain products (e.g., cosmetics or intimate items) cannot be returned for hygiene reasons.

4. How to Request a Refund

   • Contact us at info@toyou.ge or call +995 555 108 106 and provide your order number.